CSSF, by the book

List of active TIPA Lead Assessors

O lado negro da força dos indicadores!

Um olhar sobre as vantagens em desenhar um processo

It's a kind of Magic!

As principais vantagens em acordar um modelo operacional

5 SIGNS THAT IT IS TIME TO USE ITIL PHILOSOPHY

3 fundamental steps to prepare the implementation of an ITSM

Process assessment

Sneak Peek to Service Transition

How to transform a traditional IT management model to an IT service management model in 3 steps

A good auditor and his many skills

Um olhar sobre Holacracy.

ITIL, do I really need you?

How to implement a performance assessment system in an organization?