top of page
Search

TOP 6 Critical service support Processes

I Information Technology Infrastructure Library (ITIL) is a good practice framework for managing IT services and includes a variety of...

5 tips to improve your IT department

1 - Streamline Processes: Identify the areas in which your IT department is inefficient and streamline those processes. Eliminating...

Truths no one ever told you about ITIL

Truths about ITIL that often goes unreported is that implementing the framework can be a long and challenging process. Although ITIL is a...

How can I be complaint with CSSF?

In order to be compliant with the regulations set forth by the Commission de Surveillance du Secteur Financier (CSSF), financial...

CSSF, by the book

The Commission de Surveillance du Secteur Financier (CSSF) is a regulatory body in Luxembourg that is responsible for supervising [read more

List of active TIPA Lead Assessors

I'm very happy to be featured in the list of active TIPA Lead Assessors for ITIL. We are only 57 in the world and 36 in Europe!

O lado negro da força dos indicadores!

Os indicadores, como por exemplo, os KPIs (Key Performance Indicators) são fundamentais auxiliares de gestão: Porque são guias...

It's a kind of Magic!

A Simplicidade e a Magia de um Processo! Depois de “Um olhar sobre as vantagens em desenhar um processo”, https://goo.gl/bOQdhV, é tempo...

Process assessment

We are certified in TIPA® for ITIL® - a structured and reliable framework for the assessment of IT Processes. One of the things that...

Sneak Peek to Service Transition

In the past 20 years we have had the opportunity to manage and to work with teams composed by IT Technicians, IT Architects, IT Service...

1
2
bottom of page