Implementing an incident management process is an essential step towards ensuring that any IT service disruptions are managed...

I Information Technology Infrastructure Library (ITIL) is a good practice framework for managing IT services and includes a variety of...

1 - Streamline Processes: Identify the areas in which your IT department is inefficient and streamline those processes. Eliminating...

Truths about ITIL that often goes unreported is that implementing the framework can be a long and challenging process. Although ITIL is a...

Yes, there are specialists and experts who can help financial institutions and professionals in Luxembourg to comply with the regulations...

Yes, the Commission de Surveillance du Secteur Financier (CSSF) has the authority to impose penalties or sanctions for non-compliance...

In order to be compliant with the regulations set forth by the Commission de Surveillance du Secteur Financier (CSSF), financial...

How to be prepared for regular audits and inspections by the CSSF and to respond to any inquiries or concerns the regulator may have....

An anti-money laundering (AML) expert in Europe would typically have a strong background in financial regulations and compliance, as well...

The Commission de Surveillance du Secteur Financier (CSSF) is a regulatory body in Luxembourg that is responsible for supervising [read more

I'm very happy to be featured in the list of active TIPA Lead Assessors for ITIL. We are only 57 in the world and 36 in Europe!

Os indicadores, como por exemplo, os KPIs (Key Performance Indicators) são fundamentais auxiliares de gestão: Porque são guias...

A necessidade de desenhar um processo, funcional ou orgânico, surge normalmente em duas situações: Sempre que existe uma necessidade...

A Simplicidade e a Magia de um Processo! Depois de “Um olhar sobre as vantagens em desenhar um processo”, https://goo.gl/bOQdhV, é tempo...

A maior de todas as vantagens, vem, genialmente descrito por Antoine de Saint-Exupéry no capítulo 22 do Principezinho. Cativar. Outras...

Having an ITSM culture in place will allow organizations to: • Reduce IT costs • Improve quality of service, customer satisfaction,...

We are certified in TIPA® for ITIL® - a structured and reliable framework for the assessment of IT Processes. One of the things that...

In the past 20 years we have had the opportunity to manage and to work with teams composed by IT Technicians, IT Architects, IT Service...

1. Due Diligence (DD): Do an assessment of the present IT service support environment and an analysis of the business context for the...