Simao AlmeidaAug 14, 20181 minSneak Peek to Service TransitionIn the past 20 years we have had the opportunity to manage and to work with teams composed by IT Technicians, IT Architects, IT Service S...
Simao AlmeidaFeb 10, 20162 minITIL, do I really need you?Why do I want you? And what expectations can we have? To guarantee IT services provided have the highest quality To guarantee the strate...
