ITIL, do I really need you?
Why do I want you? And what expectations can we have? To guarantee IT services provided have the highest quality To guarantee the strategy So that we "architecture" and design the perfect services To ensure that a new service or a service change does not harm what already exists In order to support and operate the service with the highest quality (quality of operation, customer satisfaction, improvement of profitability, resolution of difficulties, etc.) To guarantee that al