Simao Almeida
3 fundamental steps to prepare the implementation of an ITSM
Updated: Aug 23, 2018
Having an ITSM culture in place will allow organizations to:
• Reduce IT costs
• Improve quality of service, customer satisfaction, governance, reduce risk and Improve flexibility
• Increase competitive advantage and agility for new IT services
But what are the 3 fundamental steps to prepare the implementation of an ITSM?

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