Updated: Aug 15, 2018
We are certified in TIPA® for ITIL® - a structured and reliable framework for the assessment of IT Processes. One of the things that challenges us is to get to know, introduce new tools and some innovation to the ITSM world so we produce this short video to present IT process assessments.
We do believe that a Process Assessment is a strategical asset and a framework like TIPA® for ITIL® should be considered for that role. Have you ever used TIPA® for ITIL® or are you familiar with other tools?