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  • Writer's pictureSAF Consulting

Truths no one ever told you about ITIL

Truths about ITIL that often goes unreported is that implementing the framework can be a long and challenging process. Although ITIL is a highly effective methodology for improving IT service quality and operational efficiency, implementation requires significant time, resources and effort.

Many organisations tend to focus excessively on implementing ITIL as a rigid set of processes and procedures, rather than adapting the framework to their unique needs and circumstances. This can lead to an inflexible approach and the adoption of ITIL practices that are not suitable for the organisation.

It is important to keep in mind that implementing ITIL is a continuous process of improvement and adaptation, and that it must be done with the participation of the entire organisation, including IT staff and end users. It is also important to have a flexible and adaptable approach, so that the framework is tailored to the needs of the organisation and used to deliver real value to the business.


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