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ITSM STRATEGY AND PROCESS DESIGN
ITSM (or IT Service Management) refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
Rethink of how the work is done and identify the best roadmap to support your vision - short term, medium term and long term.
Supported with ITSM skills and expertise to improve systems, services and organizations, process design is about solving problems, simplifying things and creating experiences that make sense.
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ITIL IMPROVE & IMPLEMENT
Process Improvement:
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Defining the process (how it is done now)
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Measuring process performance (establishing a base line)
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Stabilizing the process (removing variation)
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Improving the process (how it should be done)
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Ensuring that process is maintained through measurement and management
Process implementation (3 steps):
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Analysis: We look at current business needs versus desired performance
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Setup: We design a solution, we explain the ins and outs of each process
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Roll out: We focus on implementation and continuous improvement. We also provide an assessment service to ensure that your new processes are working for you.
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AD-HOC SERVICES
My expertise in IT governance and managing IT projects, programs and services, are at your disposal. I am also able to give advice and support process improvements projects and strategical changes.
Add value to your initiatives by looking forward with a 365º approach. A solution, for me, must be always found systemically, that is in ours ADN
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PROCESS ASSESSMENTS
Assessments to align processes.
TIPA is a structured Process Assessment method compliant with ITIL framework and ISO/IEC 15504 standard. It can be used to assess the maturity level of IT processes and the ITSM quality level of an organization, TIPA will identify the Strengths, the Weaknesses, the Opportunities and the Threads to target improvement.
A TIPA assessment is very useful to improve the service delivery as well as to accelerate the progress of an ISO 20000 implementation.
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REGULATORY AND COMPLIANCE ADVISOR
Application for financial sector licenses at CSSF in Luxembourg, or any other European Regulatory Institutions.